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Support

How can we help?

Find answers, guides, and tutorials for everything Immobilix.

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Help Categories

Choose a category below to find the guides and answers most relevant to your workflow.

🚀
Getting Started
Account setup, uploading your first room photo, and navigating the Immobilix dashboard. Perfect for new users.
🏠
Room Staging
Learn how to place furniture, adjust scale and lighting, apply style themes, and generate stunning AI-powered staging results.
🛋
Product Catalog
Browse 50+ retailer partners, filter by style or room type, add items to stagings, and link through to live product pages.
💳
Billing & Plans
Manage your subscription, update payment details, compare plan features, and understand your render credit usage.
🔌
Integrations
Connect Immobilix to Zillow, MLS platforms, your CRM, and third-party tools via our REST API or native plugins.
📤
Exporting & Sharing
Export renders in JPG, PNG, TIFF, or PDF. Share interactive staging links with clients, or embed stagings on your website.
Common Questions

Popular Articles

Quick answers to the questions our support team hears most often.

How do I upload a room photo?
Navigate to New Staging, click Upload Photo, and drag your image into the upload zone. We accept JPG, PNG, and HEIC formats up to 50MB. Our AI will analyze the room and map its dimensions automatically.
Can I use furniture from multiple retailers?
Yes! You can mix and match products from any of our 50+ retailer partners in a single staging. There are no restrictions on combining brands.
How accurate is the furniture scaling?
Our AI scales furniture to within ±2cm accuracy in 94% of cases. For best results, include a reference object (like a door) in your room photo.
What file formats can I export?
We support JPG (screen-optimized), PNG (lossless), TIFF (print-ready), and PDF (portfolio). All exports are watermark-free on paid plans.
Can I share a staging with my client?
Yes — generate a shareable link from the Export menu. Clients can view, comment on, and click through to purchase any product shown.
How do I cancel my subscription?
Go to Settings → Billing → Cancel Subscription. Your access continues until the end of the billing period.
Is there a mobile app?
Yes, Immobilix is available on iOS and Android. Full functionality is supported including real-time 3D preview.
How do I add my own branding to renders?
Under Export settings, upload your logo and select placement (corner or watermark). Custom branding is available on Professional and Agency plans.
Need More Help?

Still need help?

Our support team is available Monday through Friday, 9am–6pm EST. Average response time is under 2 hours.